Connected AI for healthcare operations

One platform.
Many ways to work.

Connect the systems, decisions, and actions behind healthcare administration, then use AI to ask, decide, and execute across all of them.

Capabilities

Four ways to put connected AI to work.

01 — Intelligence

AI Chat

Connect AI chat to every EHR, plan portal, and system your team uses. Ask ad hoc questions, find cited information, and take coordinated action across connected systems—all from one secure, HIPAA-compliant conversation.

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02 — Actions

Automated Workflows

Implement any workflow across connected systems and execute every step deterministically. GenHealth handles repetitive work, exception routing, and handoffs, removing over 80% of the administrative burden from each workflow.

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03 — Rules

Policy Decision Trees

Turn payer policies, medical-necessity criteria, and internal SOPs into structured decision trees. GenHealth applies the right rule at the right moment, preserves supporting citations, and routes true exceptions to your team.

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04 — Observe

Browser Recorder

Use a HIPAA-compliant browser to securely record how work actually gets done. GenHealth turns real-world actions, handoffs, nuances, and exception handling into canonical workflows that are ready to automate at scale.

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Web
Portals & EMRs
Automates tasks on websites, portals, EMRs, and billing systems.
Fax
Docs & OCR
Runs OCR and extracts data from documents, PDFs, and images.
Phone
Outreach
Calls patients and providers for information only they have.
GenHealth customers

Catch problems sooner

We transitioned to GenHealth for full-service intake and billing and couldn't be happier. By leveraging AI to make the process faster and easier, they've automated more work with better results than our previous outsourced team—which was five times their size. As a true partner that does not use offshore billing workers, they catch problems sooner and offer a level of transparency we never had before.

Piedmont Medical Solutions
Jack Bachman, CEO and Owner
Read case study
Jack Bachman
Integrations

Pre-built agents that work with the plans and technologies you use most.

All integrations
Brightree
UnitedHealthcare
Cigna
Aetna
Niko Health
Epic Systems
eClinicalWorks
athenahealth
eMedNY
myCGS DME MAC
Noridian Medicare
CMS
EviCore
Gmail
Outlook
RingCentral
Faxage