AI for DME & HME operations. Automate front and back office work across intake, prior auth, resupplies, billing, and A/R.

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Piedmont Medical Solutions

+34.2%

Increase in paid-to-date collections after switching to GenHealth for RCM billing.

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One operating layer, end to end.

Connect orders, payer portals, DME software, billing systems, and follow-up work without forcing your team into a new process.

AI automation, backed by U.S. billing experts.

GenHealth handles routine volume automatically while experienced specialists review exceptions and keep revenue moving.

GenHealth customers

Catch problems sooner

“We transitioned to GenHealth for full-service intake and billing and couldn't be happier. By leveraging AI to make the process faster and easier, they've automated more work with better results than our previous outsourced team—which was five times their size. As a true partner that does not use offshore billing workers, they catch problems sooner and offer a level of transparency we never had before.”

Piedmont Medical Solutions
Jack Bachman, CEO and Owner
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Jack Bachman
Brightree
UnitedHealthcare
Cigna
Aetna
Niko Health
eMedNY
myCGS DME MAC
Noridian Medicare
EviCore
Faxage
DME & HME operations

One partner across the revenue cycle.

Start with the queue creating the most drag, then expand across the workflows that surround it.

Intake & Order Entry

Read inbound documents, structure every field, and enter complete orders into your current systems.

Eligibility & Benefits

Verify coverage and benefits across payer portals, then return the result to the right queue.

Documentation Review

Check orders against payer requirements and surface missing documentation before submission.

Prior Authorization

Prepare, submit, track, and follow up on authorizations with the full record in view.

Medical Billing

Build and submit clean claims with payer-specific checks and expert exception review.

Resupply Automation

Coordinate outreach, documentation, order entry, and fulfillment for recurring supplies.

A/R & Collections

Prioritize follow-up, work payer responses, and keep balances moving toward resolution.

RCM Analytics

See operational and financial performance without assembling reports by hand.

Intake & data entry

Intake

Connect to fax or upload documents to automatically extract all fields and automate entry into your internal EMR and billing systems. Complex orders, orthotics refills, cancer referrals - all parsed and routed.
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Prior authorization

Prior Authorization

Our AI reads plan policies and patient histories side-by-side. It writes a traceable justification citing every rule, and files electronically where the payer supports it.
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DME resupplies

Resupplies

Automate patient outreach, data entry, and provider faxes for recurring orders. GenHealth knows when a patient is due and handles the follow-through.
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