See how Piedmont improved collections by 34% with AI.
Get better results
“GenHealth has automated more work with better results than our previous outsourced team—which was five times their size.”
Piedmont Medical Solutions
Jack BachmanCEO and Owner
Med-Caire Inc
White Aid Medical Supplies
SpecialCare
Gaboro Medical Supply
FusionSleep
Rely-A-Care
Spectrum Medical
Sleeptopia
AbleCare
Prime Care
GuideHealth
Piedmont Medical Solutions
Soundview Medical Supplies
Med-Caire Inc
White Aid Medical Supplies
SpecialCare
Gaboro Medical Supply
FusionSleep
Rely-A-Care
Spectrum Medical
Sleeptopia
AbleCare
Prime Care
GuideHealth
Piedmont Medical Solutions
Soundview Medical Supplies
ROI over GenHealth costs
700%
Lift in paid-to-date collections
+34.2%
Median doc → structured order
~1 min
Orders clean-to-bill
100%
Piedmont’s Intake and Billing
Since March 2026, GenHealth has run Piedmont’s intake and billing in Brightree and Epic, from benefits checks and order setup to claim prep and follow-up. AI handles about 80% of the admin work, and GenHealth’s billing team handles the rest alongside Piedmont. The team has processed documents and built DME orders for 524 providers across 215 facilities with fewer staff than the previous vendor.
Piedmont’s Automations
LIVE
Intake
Chart retrieval
Deduplication
Spam filtering
Document classification
Data extraction
Provider updates
Facility matching
Patient matching
Record setup
Eligibility checks
Order validation
Document upload
Deposit posting
Reporting
Year 2025 BASELINE
Mar 2026 · GenHealth took over
Jun 2026 analysis
Submitted charges
+29.9%
Allowed amounts
+33.8%
Paid-to-date collections
+34.2%
Bars show the estimated lift as a share of the January 2025 baseline. The analysis measures the change from March 2026 onward.
Download the full case study
See which workflows GenHealth automated and how its billing team helped Piedmont achieve these results.
What is included in your medical billing services?
GenHealth handles claims preparation and submission, payment posting, denial management, and accounts receivable follow-up. We can also support intake, eligibility, medical necessity, and prior authorization. We’ll agree on the specific responsibilities and workflows for your practice before starting.
Can we keep our billing software?
GenHealth works within your existing EMR, billing systems, and payer portals. We’ll review your systems and access requirements during onboarding so your team knows what is needed before the transition.
Who handles the work: AI or human billers?
Both. AI handles repetitive billing tasks, while our revenue cycle specialists review exceptions, correct issues, and work denials and appeals. You get a managed billing service backed by expert human oversight.
Can you help with denials and outstanding A/R?
Denial management and A/R follow-up are part of our billing services. If you have an existing backlog, we’ll review its age, payer mix, and documentation with you to define a recovery scope and priorities.
How does switching to GenHealth work?
We start by reviewing your current billing workflows, systems, and performance. Together, we define responsibilities, arrange access, and test the workflows before rollout. We’ll also agree on how to handle open claims and coordinate the handoff with your team or current billing company.
How much do your medical billing services cost?
Fill in the quote form with your monthly collections and the services you need to receive your instant quote.
How do you handle security and compliance?
Visit our Trust Center for security and compliance information. We’ll work with your IT and legal teams to review data access and requirements before rollout.
