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Non-emergency transportation: wheelchair van

HCPCS code

Name of the Procedure:

Non-emergency transportation: wheelchair van Common name(s): Wheelchair Van Transportation Technical or Medical Terms: Non-Emergency Medical Transport (NEMT) - Wheelchair Accessible Vehicle (WAV)


Non-emergency transportation using a wheelchair van involves providing transit services to individuals who are wheelchair-bound and need to attend medical appointments, therapies, or other healthcare services. This service ensures that patients with mobility challenges can access healthcare facilities safely and comfortably.


Medical conditions or problems it addresses: This service is primarily for patients who cannot use standard modes of transport due to physical disabilities that require the use of a wheelchair.

Goals or expected outcomes of the procedure: Ensure safe and reliable transportation for patients requiring wheelchair access. Facilitate timely attendance of medical appointments and treatments, thus contributing to overall health and well-being.


Specific symptoms or conditions that warrant the procedure:

  • Mobility impairment
  • Post-operative patients with mobility restrictions
  • Chronic conditions requiring frequent medical visits

Patient criteria or factors that make the procedure appropriate:

  • Patients confined to a wheelchair
  • Patients who cannot use standard vehicles safely
  • Individuals requiring secure transport with the assistance of trained personnel


Pre-procedure instructions for the patient:

  • Confirm appointment and pick-up times with the transport service
  • Ensure the wheelchair is well-maintained and ready for transit
  • Bring any necessary medical or mobility aids (e.g., oxygen tanks, special cushions)

Any diagnostic tests or assessments required beforehand: Typically, no specific diagnostic tests are required, but medical personnel might assess the patient's suitability for van transport.

Procedure Description

Detailed step-by-step explanation of what the procedure involves:

  1. Booking: Arrange the transportation service in advance.
  2. Pickup: The wheelchair van arrives at the patient’s location.
  3. Boarding: Patient is safely assisted into the van using ramps or lifts.
  4. Securing: The wheelchair is securely fastened within the vehicle.
  5. Transit: The patient is transported to the destination.
  6. Arrival: Patient is safely assisted out of the van at the healthcare facility.

Tools, equipment, or technology used:

  • Wheelchair lift or ramp
  • Securement systems (e.g., tie-down straps, harnesses)
  • Climate control and patient comfort features

Anesthesia or sedation details: Not applicable.


How long the procedure typically takes: The duration varies based on the distance from the patient's location to the healthcare facility. On average, it ranges from 15 minutes to an hour.


Where the procedure is performed:

  • Patient’s home or care facility
  • Healthcare provider’s location (e.g., hospital, clinic)


Healthcare professionals involved:

  • Trained non-emergency transport drivers
  • Assistants or healthcare personnel (if necessary)

Risks and Complications

Common and rare risks associated with the procedure:

  • Minor: Delay in transport due to traffic or scheduling
  • Rare: Injury during boarding/alighting, equipment malfunction

Possible complications and their management:

  • Ensure proper maintenance of van and equipment
  • Training for personnel on best practices


Expected benefits and how soon they might be realized:

  • Accessibility to critical healthcare services
  • Immediate improvement in patient mobility and convenience
  • Reduced stress associated with transportation


Post-procedure care and instructions:

  • None specific to the transportation itself, apart from ensuring patients follow through with their medical appointments.

Expected recovery time and any restrictions or follow-up appointments:

  • Not applicable to the transportation service


Other treatment options available:

  • Standard taxi services with wheelchair access (if available)
  • Public transport, if equipped for wheelchairs and if the patient can handle it
  • Private transport with family or friends (if wheelchair-accessible vehicle available)

Pros and cons of alternatives compared to the described procedure:

  • Pros: Potentially lower cost for some alternatives
  • Cons: May lack specialized equipment and trained personnel, potentially reducing safety and comfort.

Patient Experience

What the patient might feel or experience during and after the procedure:

  • Comfort and security during transit
  • Relief from not needing to navigate public transport or unsuitable vehicles

Pain management and comfort measures:

  • Comfortable seating and climate control to ensure patient comfort during transit.

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