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Non-emergency transportation; taxi

HCPCS code

Name of the Procedure:

  • Common Name: Non-emergency Transportation
  • Technical Term: Non-emergency transportation; taxi (HCPCS Code A0100)


Non-emergency medical transportation using a taxi is a service provided to ensure patients can safely travel to and from their medical appointments. This service is especially beneficial for individuals who do not have access to reliable transportation.


  • Medical Conditions Addressed: This service helps patients with mobility issues, those who cannot drive due to medical conditions, or those who lack access to transportation.
  • Goals: To provide reliable, safe, and timely transportation to medical facilities for non-emergency situations, ensuring that patients can attend scheduled treatments, appointments, or follow-up visits without transportation hurdles.


  • Symptoms or Conditions:
    • Limited mobility
    • Lack of personal transportation
    • Medical conditions that prevent driving
  • Patient Criteria:
    • Patients needing regular medical care such as dialysis, physical therapy, or routine check-ups
    • Individuals without access to adequate transportation


  • Pre-procedure Instructions:
    • Schedule the ride in advance through your healthcare provider or transportation service.
    • Ensure you have all necessary medical documents and personal items for the appointment.
  • Diagnostic Tests/Assessments: None required.

Procedure Description

  • Step-by-Step Explanation:
    1. Schedule a taxi service through the relevant healthcare provider or transportation agency.
    2. The taxi arrives at the patient's location at the scheduled time.
    3. The patient is transported to the medical facility in the taxi.
    4. After the medical appointment, the patient can schedule a return trip.
  • Tools and Equipment: Taxi vehicle, possibly equipped with wheelchair access if necessary.
  • Anesthesia/Sedation: Not applicable.


  • The duration depends on the distance between the patient's location and the medical facility, generally ranging from 15 minutes to over an hour.


  • This service is not restricted to a particular setting; it is applicable for transportation to and from any medical facility, including hospitals, outpatient clinics, and specialist centers.


  • Healthcare Professionals Involved:
    • None directly involved in the transportation service, though coordination may be handled by administrative staff at the healthcare facility or transportation agency.

Risks and Complications

  • Common Risks: Minimal, primarily related to standard road travel risks such as traffic accidents.
  • Possible Complications: Rare, but may include delays or cancellations of scheduled rides. Management can involve alternative transport arrangements or rescheduling medical appointments.


  • Expected Benefits:
    • Ensures reliable attendance at essential medical appointments.
    • Provides a safe transportation option for those without personal vehicles.
  • Realization of Benefits:
    • Immediate upon use, alleviating the stress of finding transportation.


  • Post-Procedure Care: Not applicable.
  • Expected Recovery Time: None required.
  • Restrictions/Follow-ups: Any follow-up would be related to the medical appointment itself, not the transportation service.


  • Other Treatment Options:
    • Public transport (buses, trains)
    • Ride-share services (e.g., Uber, Lyft)
    • Personal vehicle or ride from family/friend
  • Pros and Cons:
    • Public transport might be less costly but less reliable and safe for those with mobility issues.
    • Ride-share services offer flexibility but may be more expensive.
    • Personal vehicles provide control and comfort but may not be available to all patients.

Patient Experience

  • During the Procedure: The patient will typically experience a standard taxi ride, which should be comfortable, though road conditions and traffic may impact the ride's smoothness.
  • After the Procedure: No specific discomfort should be expected if the transport service complies with comfort and accessibility standards.
  • Pain Management and Comfort Measures: Not typically applicable, although the transportation provider should ensure the patient's comfort during transit.

Medical Policies and Guidelines for Non-emergency transportation; taxi

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