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Remote evaluation of recorded video and/or images submitted by an established patient (e.g., store and forward), including interpretation with follow-up with the patient within 24 business hours, not originating from a related e/m service provided with...

HCPCS code

Name of the Procedure:

Common name(s): Remote Evaluation of Recorded Video and/or Images
Technical/medical term: Store-and-Forward Telehealth Evaluation (HCPCS Code G2010)

Summary

This procedure involves a healthcare provider remotely evaluating recorded video and/or images submitted by an established patient. The provider interprets the submitted information and follows up with the patient within 24 business hours. This service does not originate from a related evaluation and management (E/M) service provided by the same provider.

Purpose

The procedure primarily addresses situations where a patient needs a quick evaluation of a specific health concern using multimedia submissions. The goals are to provide fast, convenient assessments and convey actionable medical advice or identification of next steps.

Indications

  • Minor injuries or skin issues (e.g., rashes, wounds)
  • Postoperative or follow-up concerns (e.g., check on healing progress)
  • Non-urgent symptoms that can be observed visually (e.g., allergic reactions)
  • Established patients who cannot conveniently visit the clinic

Preparation

  • Ensure good lighting and focus when capturing video/images
  • Use a device with a high-quality camera
  • Provide a brief description of the concern and any relevant history when submitting the materials
  • No special tests or fasting required

Procedure Description

  1. Patient captures video/images of their health concern and submits it through a secure platform.
  2. Healthcare provider receives and reviews the multimedia submission.
  3. Provider interprets the imagery and formulates a medical opinion.
  4. Provider follows up with the patient within 24 business hours via phone, secure message, or video call to convey findings and recommendations.
    • Tools: Secure digital platform, high-resolution camera-equipped devices.
    • No anesthesia or sedation involved.

Duration

The review and follow-up typically take less than 24 business hours.

Setting

The procedure is conducted remotely, utilizing digital platforms for submission and communication.

Personnel

  • Primary Healthcare Provider (e.g., family doctor, specialist)
  • Telehealth support staff (optional, for technical assistance)

Risks and Complications

  • Misinterpretation of the images due to poor quality or angles
  • Delayed diagnosis if immediate physical examination is required but not performed
  • Possible confidentiality breaches if non-secure platforms are used

Benefits

  • Rapid evaluation and response from a healthcare professional
  • Increased convenience, avoiding unnecessary in-person visits
  • Efficient identification of cases needing urgent intervention

Recovery

  • No physical recovery needed as this is a diagnostic procedure
  • Follow any advice or treatment plan given by the provider
  • Schedule follow-up appointments if further in-person evaluation is needed

Alternatives

  • In-person clinical visit for direct evaluation
  • Real-time telehealth video consultations
  • Pros: Direct physical examination, more immediate interaction
  • Cons: Requires travel, potentially longer wait times

Patient Experience

  • Generally painless and non-invasive
  • May feel reassured by rapid professional feedback
  • Must ensure technology (camera, internet connection) is working properly
  • Pain management or comfort measures are not usually necessary, as this is a remote diagnostic evaluation.

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