Name of the Procedure:

Common name(s): Remote Evaluation of Recorded Video and/or Images
Technical/medical term: Store-and-Forward Telehealth Evaluation (HCPCS Code G2010)

Summary

This procedure involves a healthcare provider remotely evaluating recorded video and/or images submitted by an established patient. The provider interprets the submitted information and follows up with the patient within 24 business hours. This service does not originate from a related evaluation and management (E/M) service provided by the same provider.

Purpose

The procedure primarily addresses situations where a patient needs a quick evaluation of a specific health concern using multimedia submissions. The goals are to provide fast, convenient assessments and convey actionable medical advice or identification of next steps.

Indications

• Minor injuries or skin issues (e.g., rashes, wounds)
• Postoperative or follow-up concerns (e.g., check on healing progress)
• Non-urgent symptoms that can be observed visually (e.g., allergic reactions)
• Established patients who cannot conveniently visit the clinic

Preparation

• Ensure good lighting and focus when capturing video/images
• Use a device with a high-quality camera
• Provide a brief description of the concern and any relevant history when submitting the materials
• No special tests or fasting required

Procedure Description

1. Patient captures video/images of their health concern and submits it through a secure platform.
2. Healthcare provider receives and reviews the multimedia submission.
3. Provider interprets the imagery and formulates a medical opinion.
4. Provider follows up with the patient within 24 business hours via phone, secure message, or video call to convey findings and recommendations.
   • Tools: Secure digital platform, high-resolution camera-equipped devices.
   • No anesthesia or sedation involved.

Duration

The review and follow-up typically take less than 24 business hours.

Setting

The procedure is conducted remotely, utilizing digital platforms for submission and communication.

Personnel

• Primary Healthcare Provider (e.g., family doctor, specialist)
• Telehealth support staff (optional, for technical assistance)

Risks and Complications

• Misinterpretation of the images due to poor quality or angles
• Delayed diagnosis if immediate physical examination is required but not performed
• Possible confidentiality breaches if non-secure platforms are used

Benefits

• Rapid evaluation and response from a healthcare professional
• Increased convenience, avoiding unnecessary in-person visits
• Efficient identification of cases needing urgent intervention

Recovery

• No physical recovery needed as this is a diagnostic procedure
• Follow any advice or treatment plan given by the provider
• Schedule follow-up appointments if further in-person evaluation is needed

Alternatives

• In-person clinical visit for direct evaluation
• Real-time telehealth video consultations
• Pros: Direct physical examination, more immediate interaction
• Cons: Requires travel, potentially longer wait times

Patient Experience

• Generally painless and non-invasive
• May feel reassured by rapid professional feedback
• Must ensure technology (camera, internet connection) is working properly
• Pain management or comfort measures are not usually necessary, as this is a remote diagnostic evaluation.