Name of the Procedure:

Brief Communication Technology-Based Service, Virtual Check-In
Common name: Virtual Check-In
Technical term: HCPCS Code G2012

Summary

A virtual check-in is a quick communication service provided by a healthcare professional via technology, such as a phone call or video chat, to address minor health issues or follow-ups that do not require an in-person visit.

Purpose

Medical Conditions

• Minor acute conditions
• Follow-ups on ongoing treatments
• Medication or test result discussions

Goals and Outcomes

• Efficiently address minor health concerns
• Provide timely medical advice
• Determine if an in-person visit is necessary

Indications

Symptoms or Conditions

• Mild symptoms like coughs, colds, or minor injuries
• Questions about ongoing treatments
• Review of test results or medication side effects

Patient Criteria

• Established patients who have been seen in person recently
• Patients who require assessment or advice that doesn't necessitate a full visit

Preparation

Pre-Procedure Instructions

• Ensure access to a phone or video-capable device
• Have a list of current medications and any recent medical records handy
• Write down any questions or concerns in advance

Diagnostic Tests or Assessments

• None generally required before the virtual check-in

Procedure Description

Steps

1. The patient schedules an appointment through the healthcare provider's platform.
2. At the scheduled time, the healthcare professional initiates contact via phone or video.
3. The provider discusses the patient's concerns, reviews relevant medical history, and offers medical advice or instructions.
4. The consultation ends with a summary of the discussion and recommendations for follow-up if needed.

Tools and Equipment

• Phone or computer with a camera and microphone
• Secure video conferencing software (if using video)

Anesthesia or Sedation

• Not applicable

Duration

Typically ranges from 5 to 15 minutes.

Setting

Performed remotely, usually from the provider's office and the patient's home or another convenient location.

Personnel

• Physicians or other qualified healthcare professionals

Risks and Complications

Common Risks

• Miscommunication due to lack of physical examination

Rare Risks

• Misdiagnosis due to limited ability to observe physical symptoms

Management of Complications

• May recommend an in-person visit if issues can't be resolved virtually

Benefits

• Convenient and time-saving
• Immediate access to professional medical advice
• Reduces the need for unnecessary in-person visits
• Early intervention for minor issues

Realization Timeline

• Benefits are typically immediate as the patient receives advice during the call

Recovery

Post-Procedure Care

• Follow-up based on the healthcare professional's recommendations

Expected Recovery Time

• Not applicable

Restrictions or Follow-Up Appointments

• No physical restrictions; follow-up appointments scheduled as needed

Alternatives

Other Treatment Options

• In-person visit
• Urgent care or emergency room visit

Pros and Cons

• In-Person Visit: More comprehensive examination but less convenient.
• Urgent Care/ER: Available for more serious conditions but costlier and more time-consuming.

Patient Experience

During Procedure

• The patient should be comfortable and ideally in a quiet, private location
• Minimal to no physical discomfort

After Procedure

• Should feel reassured and informed
• Any further steps or follow-ups clearly outlined

Pain Management and Comfort Measures

• Generally not required

This procedure provides a convenient, efficient way to receive medical advice and manage minor health issues without the need for an in-person visit.