Healthcare leaders know their teams are busy. What many don't know is exactly where that time is going. Ask an operations leader how long it takes to process a referral, complete a prior authorization, or intake a DME order, and you'll usually hear an estimate — not a measurement.
That's a problem, because organizations are making automation decisions without measuring the workflows they're trying to improve. When you don't know how long a process takes, how many people touch it, where work sits idle, or what failures actually cost, it's almost impossible to know where technology will deliver the greatest return. Deploying automation into a workflow you haven't measured is one of the biggest reasons technology initiatives fall short.
Before you can improve a process, you have to understand it. That's why we're offering the GenHealth AI Workflow Audit free through the end of the month (July, 2026).
What It Is
The Workflow Audit is a custom operational assessment built around your organization. Using your workflows, staffing, and operational data, we identify the processes creating the biggest operational burden and estimate the impact of improving them. No cost, no software installation, no obligation. The report is yours to keep and gives you the foundational understanding you need before automating, whether or not you decide to work with GenHealth.
How It Works: 60 Minutes to Clarity
The entire process starts with a single 60-minute working session. We meet with the people who know your day-to-day operations and map how work moves through your organization, from the moment an order or referral arrives until reimbursement.
We measure four core metrics:
- Minutes per transaction — How long does one referral, prior authorization, eligibility check, or DME order take from start to finish?
- Touches — How many people interact with the workflow, and how many handoffs occur before it's complete?
- Failure rate — What percentage ends in denials, rework, rejected claims, or abandoned orders?
- Lag time — How long does work wait before someone starts processing it? For many organizations, this is the largest hidden source of delay and lost revenue.
The audit intentionally leaves out anything complicated:
- No Protected Health Information (PHI)
- No software implementation
- No IT project
- No complex data exports
We simply review operational information like workflow volumes, staffing, reimbursement averages, processing times, and the systems your team uses today.
What You'll Receive
Within a week of the working session, you'll receive a custom 12-page report. It includes:
- Executive Summary — Estimated annual financial opportunity, recoverable staff hours, and your highest-impact workflows.
- Workflow Scorecard — Every workflow ranked by improvement opportunity, so you know where to focus first.
- Peer Benchmarking — How you compare against industry benchmarks and patterns we've observed across healthcare organizations.
- Five Workflow Deep Dives — Detailed analysis of your highest-impact workflows: where time is lost, why, and what best-practice performance looks like.
- 90-Day Improvement Roadmap — A practical plan that prioritizes the highest-value opportunities and the quick wins your team can start immediately.
Imagine discovering that referrals sit untouched for three days before first contact, or that each prior authorization consumes nearly 30 minutes of staff time. Those are the kinds of insights organizations uncover during the audit.
We Also Tell You What Not to Automate
Most vendors recommend automating as many workflows as possible. We don't. If a workflow is already running efficiently, we'll tell you. If another issue should be addressed before automation, we'll tell you that too. Every recommendation is backed by transparent assumptions and measurable impact. Our goal isn't to justify a software purchase — it's to help you prioritize the improvements that will have the greatest effect. Sometimes the right call is to leave a process exactly as it is.
Why This Matters Now
Administrative costs keep rising while reimbursement pressure grows. Medical groups are hiring more administrative staff just to keep up with payer requirements. DME suppliers face increasing documentation demands, tighter margins, and higher denial rates. Organizations that understand their workflows are in a far stronger position to respond than those relying on assumptions. The first step isn't buying more technology — it's understanding where your operation spends its time today.
Start Measuring Your Workflows
Most healthcare organizations know they have inefficiencies. Very few know exactly where. The GenHealth AI Workflow Audit gives you a clear, objective view of how work moves through your organization so you can prioritize the improvements that deliver the greatest operational and financial impact.
One hour with your operations team. A custom 12-page report in five business days. No PHI. No IT project. No cost.
In the coming weeks, we'll also share case studies from completed audits — the bottlenecks organizations uncovered, the opportunities they found, and what they prioritized first.
If you've been wondering where your team's time is going, we'd love to help you find out. Book your free GenHealth AI Workflow Audit today through the scheduling link at the top of the page.