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Chronic care management services with the following required elements: multiple (two or more) chronic conditions expected to last at least 12 months, or until the death of the patient, chronic conditions place the patient at significant risk of death, acu

CPT4 code

Name of the Procedure:

Chronic Care Management Services (CCM)


Chronic Care Management Services (CCM) involve coordinated care for patients with multiple (two or more) chronic conditions expected to last at least 12 months or until the death of the patient. These conditions place the patient at significant risk of death or acute exacerbation, which can significantly impact their daily life. CCM aims to improve the overall quality of life through continuous healthcare oversight and support.


Chronic Care Management Services aim to:

  • Provide comprehensive and continuous care for individuals with chronic conditions such as diabetes, heart disease, and arthritis.
  • Reduce the risk of complications and hospitalizations.
  • Improve management of chronic diseases and overall health outcomes.


  • Patients diagnosed with two or more chronic conditions, such as diabetes, hypertension, chronic obstructive pulmonary disease (COPD), heart failure, or arthritis.
  • Conditions that are expected to persist for at least 12 months or until the end of life.
  • Chronic conditions that place the patient at a significant risk of death, acute exacerbation, or functional decline.


  • Patients may need to undergo initial assessments and diagnostic tests to understand their current health status.
  • Preparation may include gathering information on the patient’s medical history, current medications, and treatment plans.

    Procedure Description

    Chronic Care Management Services typically involve the following steps:

    1. Initial Comprehensive Assessment: Collecting detailed medical, social, and family history.
    2. Creating a Care Plan: Developing a tailored care plan that includes plans to achieve specific health goals.
    3. Monthly Monitoring and Follow-up: Regularly scheduled check-ins, either in person or via telehealth, to monitor the patient's condition and adherence to the care plan.
    4. Coordination of Care: Ensuring all healthcare providers involved in the patient's care are communicating and working together effectively.
    5. Medication Management: Reviewing and managing all medications the patient is taking to avoid harmful interactions and ensure effectiveness.
    6. Patient and Family Education: Providing resources and education to help the patient and their family understand the condition and manage it effectively.


  • Ongoing, typically with monthly follow-up appointments and continuous monitoring.


  • Outpatient clinic, primary care office, or via telehealth services.


  • Primary care physicians
  • Nurses
  • Care coordinators
  • Medical assistants
  • Specialists (if applicable)

Risks and Complications

  • There are minimal risks associated with the management services themselves; however, uncontrolled chronic conditions can lead to severe complications.
  • Ensuring proper management and regular follow-ups can help mitigate these risks.


  • Improved management of chronic conditions.
  • Reduced risk of hospitalization and emergency room visits.
  • Enhanced quality of life and functional capacity.
  • Better adherence to treatment plans and medications.


  • Continuous process with no specific recovery period.
  • Ongoing monitoring and adjustments to the care plan as needed.


  • Self-management with periodic check-ups.
  • Specialized care programs for individual chronic conditions.
  • Home health care services.
    • Pros: Increased independence, flexibility in care.
    • Cons: Less comprehensive oversight, potential gaps in care coordination.

Patient Experience

  • Patients may feel more supported and have a clearer understanding of their health conditions.
  • Improved access to healthcare professionals and ongoing health education.
  • Pain management and comfort measures are tailored to individual needs and continuously adjusted as part of the care plan.

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