Calls resume after reload, and review chat stays in place

Teams can now rejoin active calls after a reload, keep document chat open beside the file they’re reviewing, and move through desktop app downloads with less backtracking.

Resume active calls after a reload

If a page reload interrupts an active call, the same browser tab now reconnects to that call automatically. Your mute setting, speaker choice, and microphone gain are restored too. If your browser blocks audio from restarting on its own, you’ll see a prompt to resume call audio manually. During voicemail delivery, rejoined calls stay muted.

Keep chat beside the document

Chat is back inside the review pane for Necessity and Intake V2, with the document still visible beside it. You can switch tabs without losing a draft, and Suggest policy edit opens the same chat with its draft ready. Chat actions stay visible while you scroll, so it’s easier to review the file and continue the conversation without bouncing between panels.

Get back to downloads more easily

The desktop download page now lives inside the main app and offers separate Mac and Windows downloads with platform-specific install steps. Each click fetches a fresh installer link. If someone starts on the download page and needs to sign in, finish onboarding, accept terms, or wait through session refresh, they’ll be returned to the download page afterward instead of starting over.

See clearer workflow action ranges

Workflow builders can now see estimated action ranges in the existing estimate drawer, including loop assumptions and manual ranges where they’re supported. Policy pages also show a single action range, with extra calculation details collapsed by default. Estimates update as you make unsaved workflow changes, so you can compare drafts before saving.

Smaller improvements

• Option+Enter now inserts a new line in chat instead of sending the message.

• The Desktop app button in the sidebar stays highlighted until each user clicks it for the first time in that browser.